The app is slow in loading.

Please try the following procedure when you think the app is loading slow.

1. Close all running apps in your device
2. Restart the device
3. Check the usage environment again

1. Close all running app in your device

Please check if the performance of PKCL Twins is improved by following the procedures.
1. Close all the running app in your device
2. Launch the PKCL Twins again

*Please contact the corresponding device manufacturer for specific procedures as the steps may differ depending on the device's model.

■iOS
・Press home button twice
・Running apps will be shown
・Swipe up the screen of PKCL Twins

■Android
・Press and hold the icon of the app to close
・Tap the button "i"(App information)
・Tap "Force Close" after the device shows the setting page of the app
・After closing all apps, start "PKCL Twins" again.

2.Restart the device

Restart the device.
*Please contact the corresponding device manufacturer for specific procedures as the steps may differ depending on the device's model.

■iOS
Press and hold sleep/unsleep button on top right corner on your iPhone → Turn off the device → Repeat this procedure again to turn on the device → The device will be rebooted

■Android
Press and hold power/screen-lock key and lower sound key together → Turn off the device → Repeat this procedure again and turn on the device → The device will be rebooted


3. Review the usage environment

Please the [Internet environment], [Internet speed limit], [Recommended environment] listed below.

■Internet Environment
It may be difficult to connect the internet depending on the type of connection and the environment.
Please check on the connection status of different types of devices and try turning on/off 4G connection and Wi-Fi connection.

You may not be able to use PKCL Twins properly if the internet speed is restricted by the telecommunication company. Therefore, please try another connection method, such as a Wi-Fi connection.

■Internet speed limit
You may not be able to use PKCL Twins properly if the internet speed of your device is restricted.
Please contact your telecommunication company for details about internet speed limit.

■Recommended environment
Please refer to the page "Which are the recommended devices?" about the recommended device for PKCL Twins

PKCL Twins may crash when your device is running out of memory and unable to load the data successfully.