How do I confirm email receipts/purchase history [iOS]?

If a charge error occurs when purchasing Candy, one of the following pieces of information will be required in order to conduct an investigation into the issue.

■ Receipt Email sent by Apple
■ Purchase History (confirmed via the iTunes Store or your Apple device)

Please send a screenshot of one of the above images when contacting us.

*How do I take a screenshot?

◆Screenshots - Required Information

・Please capture a screenshot that displays all of the following: Order Number, Document Number, Date, Purchase Content & Price.

・If there are multiple purchases in your purchase history, please capture a screenshot where all of the required information fits within the screen. If you take multiple screenshots, please make sure to attach all of them when contacting us.