General Information

Must Read

• I contacted the help desk, but after waiting a day, they haven't responded yet.
• Which are the recommended devices?
• Can I share the reply to my inquiry with others?

About "MOOI"

• How To Get MOOI

Account Registration/Data Transfer

• How do I set up data transfer/account linkage?
• How do I uninstall the app?

On Purchasing Candy

• Why can't I purchase paid items?
• Does the candy have an expiration date?
• Is there a purchase limit based on age?
• How do I take a screenshot?
• How do I confirm email receipts/purchase history [Android]?
• How do I confirm email receipts/purchase history [iOS]?

Before Contacting Us

• On prohibited actions
• Is it possible to chat in-game?
• Why can i only get one fruit?
• What are Friend Points?
• What should I do if app errors persist?
• I can’t export my items

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Information

• PKCL Twins Social Media Campaign Participation Terms