Inquiry

[Before making an inquiry]

Thank you for enjoying PKCL Twins.
We apologize for the inconvenience, but we will only be able to provide support in English.
Please note that the contact form is also available in English only.

Please have a look at the FAQs as you may be able to find a solution for your issue.

Various information is also available on the official Twitter and we hope you will find it useful as well.

Your email address

Subject

Please enter the details of your inquiry.

Categories

Regarding Malicious Acts/Violations

Operating System Version

CPU

Hardware

Memory Size

UserAgent

Regarding Candy Purchase Issues

App Version

Attachments

Add file or drop files here

{
    "hukkyu_kisyuhenkou_check": "Yes, I have changed my device",
    "hukkyu_shiyoukahi_check": "I can still use my previous device",
    "requests_required_text": "",
    "category": "Categories",
    "description_select_category": "Please select a category",
    "category_hukkyu": "Account Recovery/Transfer",
    "description_huguai": "*We cannot guarantee that we will provide individual replies for inquiries on errors/issues.",
    "description_shitumon": "*We may take some time in replying to your inquiry, or may be unable to provide a reply, for cases where the answers to your question could obstruct the enjoyment of the game. ",
    "description_goiken": "*We cannot guarantee that we will provide individual replies for inquiries on opinions/requests. ",
    "description_fusei": "*We are unable to provide any replies, or disclose the results of our measures for reported content. We ask for your kind understanding on the matter.",
    "description_sagi": "*We are unable to provide any replies, or disclose the results of our measures for reported content. We ask for your kind understanding on the matter. ",
    "sub_kakin": "Regarding Candy Purchase Issues",
    "user_name": "In-app Nickname",
    "hukkyu_name": "Nickname of the account you would like the transfer code for",
    "hukkyu_mycode": "ID of the account you would like the transfer code for",
    "hukkyu_kisyu": "Device you used to play the account you would like the transfer code for",
    "hukkyu_shiyoukahi": "Are you able to use your previous device?",
    "hukkyu_kisyuhenkou": "Have you changed your device?",
    "hukkyu_other": "",
    "text_kakin_ios": "1. Purchase Item Type and Price
→
2. Number of Items Purchased
→
3. Purchase Date and Time (Example: 10/09/2020 15:35, etc.)
→
4. Order Number (10 alphanumeric digits) mentioned in the receipt email from Apple. 
※If your purchase status is [On Hold], please contact us after <Purchase Completion>.
→
5. Do you agree to the distribution of the purchased item?
→

※Please reply to our inquiry completion email by attaching a screenshot of the [email receipt from Apple] or your [purchase history which can be confirmed via iTunes(PC)].

※If you are unable to receive our automated reply email, please contact us again after modifying your domain settings so that you are able to receive emails from [support@pkcltwins.zendesk.com]. ",
    "text_kakin_android": "1. Purchase Item Type and Price
→
2. Number of Items Purchased
→
3. Purchase Date and Time (Example: 10/09/2020 15:35, etc.)
→
4. Order Number mentioned in the receipt email sent from Google Play. (Example: GPA.1234-5678-9012-34567)
→
5. Your Google Account (Example: ***@gmail.com)
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6. Do you agree to the distribution of Candy? (Yes/No)
→
※Please reply to our inquiry completion email by attaching a screenshot of the [email receipt from Google Play] or your [purchase history which can be confirmed via Google Play].

※If you are unable to receive our automated reply email, please contact us again after modifying your domain settings so that you are able to receive emails from [support@pkcltwins.zendesk.com].",
    "text_report": "・What language setting are you using?
→
・Where did you find the wrong words or sentences?
→
・What are the wrong words or sentences? 
 1.
 2.  
・What are the correct words or sentences?
 1.
 2.  
・Please tell us your reason for reporting this.

※Please attach a screenshot if you can. Thank you!",
    "text_huguai": "1. Summary of Issue
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2. Date and Time of Occurrence  
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3. Which Screen/Place the Issue Occurred 
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4. Details of the Situation
*Please provide as much details as you can, including the circumstances and situation leading up to the issue. 
→
",
    "text_hukkyu": "1. PKCL Twins ID
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2. Date and Time of when you started playing PKCL Twins
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3. Last login date and time
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4. Date and time of when you last acquired an item and its name
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5. Device used to play the game
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6. ID you have registered on your own 
→",
    "text_fusei": "1. Name of the user who committed malicious actions/violations 
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2. ID of the user who committed malicious actions/violations 
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3. Date and time of the malicious actions/violations 
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4. Where the malicious actions/violations occurred
→

5. Details of the malicious actions/violations
→
",
    "text_sagi": "1. Nickname of the user who conducted the scam 
→ 
2. ID of the user who conducted the scam 
→ 
3. Date and time of when you sent the present(s)
→
4. Item(s) you had sent as a present
→ 
5. Item(s) you were supposed to receive 
→ 
6. Date and time of when you had promised to do the exchange on your Message Board 
→"
  }